terms & conditions

 

Cail Bruich is an independent restaurant and as such, our continued viability relies heavily on reservations being honoured by our guests or sufficient notice being given of any changes to plans or reservations.

Cancellations

By making a booking with us you agree to our cancellation policy as follows:

  • We kindly require a 50% menu deposit per guest at the time of booking as per your menu selection.

  • For gift voucher reservations we do not require a deposit payment but do request card details to confirm the reservation.

  • Reservations must be cancelled by contacting our reservations team at info@cailbruich.co.uk or 0141 334 6265.

  • Deposit payments can be cancelled and refunded up to 72 hours before the reservation time.

  • For reservations cancelled within 72 hours of the reservation time, or in the event of a no-show, we reserve the right to retain the full deposit payment as a cancellation fee.

  • For gift voucher reservations cancelled within 72 hours of the reservation time, or in the event of a no-show, we reserve the right to redeem the gift voucher provided as a cancellation fee.

  • In the event that your voucher details have not been noted as requested at the time of booking then the card provided will be charged for 50% of the menu price per guest.

Dietary Requirements

  • We can accommodate certain allergies and dietary requirements at the discretion of our team. We kindly require that guests with allergies or specific dietary requirements inform us at the time of booking to allow our team to accommodate this with care and cannot guarantee that changes can be made on the day without notice.

  • For any dietary restrictions that impact a full dish (e.g. pescatarian/no shellfish) a replacement will be arranged from the vegetarian menu.

  • We can cater to any dietary restrictions/allergies that are available to select during the booking process. For any restrictions not listed please contact us directly before booking and our team will be able to discuss this with you.

  • We may not be able to accommodate restrictions that require extensive changes and compromise the intended flavour and presentation of our menu.

  • Please note that we are unable to accommodate the following restrictions:
    - Dairy/lactose free/vegan
    - Garlic/onion/allium allergy
    - FODMAP
    - No alcohol

  • We kindly ask that you visit us with trust in our team and as such we do not cater to dislikes.

Booking Policies

  • Our maximum table capacity is 5 guests and we do not accept group reservations across multiple tables.

  • We add a discretionary service charge of 12.5% to all bills, along with a £1 donation to MND Scotland. We don’t see fit to process a service charge in advance of the reservation so please note that this will be added to your full final bill including food and drinks on the day of your booking.

  • Our dining room is on one level, however our guest bathrooms are on the basement level down a set of stairs and due to the tenement layout of the building we are unable to offer accessible guest bathrooms. We kindly request that permanent wheelchair users contact the restaurant directly prior to making a reservation to ensure that we are able to make the necessary table accommodations for you.

  • We allow children over the age of 8 years old, however please note that we do not offer a children’s menu and all restaurant bookings are a fixed price as per our tasting menu.

  • We kindly ask that the restaurant is cleared by 4.30pm for lunch reservations to allow our team the appropriate time to prepare for dinner service.

Arrivals Policy

  • At Cail Bruich every detail of your dining experience is carefully considered. To ensure the highest standard of service for all our guests, we kindly ask that you arrive promptly at the time of booking to fully enjoy the experience we have prepared.

  • For group bookings, we recommend the entire party arrive together where possible to ensure seamless service.

  • Should you be running late, we kindly ask that you inform us at your earliest convenience by sending an email or leaving a voicemail.

  • Please note that our doors open five minutes prior to service. As we do not have a dedicated bar or waiting area, we are unable to accommodate guests arriving earlier than this time. We appreciate your understanding and ask that you plan your arrival accordingly.